ixigo

- Failed and pending Refund Management: Created workflows that can manage failure and pending refunds in an automated fashion. The WF is presently resolving 95%+ non successful refund transactions and customer care bandwidth reduced by 80%- Decrease in refund success latency: Implemented instant refund solutions that took the % of refunds being successful within 10 mins to ~ 90% from ~ 65%- Increase in overall payment success rate: Lead direct integrations with ICICI UPI, Phonepe and… - Failed and pending Refund Management: Created workflows that can manage failure and pending refunds in an automated fashion. The WF is presently resolving 95%+ non successful refund transactions and customer care bandwidth reduced by 80%- Decrease in refund success latency: Implemented instant refund solutions that took the % of refunds being successful within 10 mins to ~ 90% from ~ 65%- Increase in overall payment success rate: Lead direct integrations with ICICI UPI, Phonepe and Gpay, etc. and implemented products like load transfer based on success rate, downtime alerts, to improve the overall success rate by 4%. Presently the success rate is industry best