Mojio

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Proactively manage an assigned portfolio of accounts while providing the highest level of customer support to ensure onboarding and Time To Value achieve.• Advocate for the client with internal teams Product, Engineering, Sales teams and Communicate product enhancement, Feature requests and/or changes to both the client and internal teams.• Provide… • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Proactively manage an assigned portfolio of accounts while providing the highest level of customer support to ensure onboarding and Time To Value achieve.• Advocate for the client with internal teams Product, Engineering, Sales teams and Communicate product enhancement, Feature requests and/or changes to both the client and internal teams.• Provide on-boarding, manage deployment time lines, provide best practices and guide customers through Adoption Phase• Understood Industry and business challenges from C-level executives and users to build a customised use cases• Outlined the prospect's business model as well as IT Landscape• Designed industry-tailored customer lifecycle journeys to showcase business upliftment through automation• Led Product presentations, proof-of-concept's , industry use cases discussions & RFP/RFI roll outs• Acted as a single Point of contact to bridge the gap between Sales, Onboarding and Customer Success Teams• Worked with the Onboarding & Customer Success teams to ensure successful implementation and Go-live