upGrad

Accountable for the delivery Operations of 50,000+ learners; generating 300 Cr revenue annually & handling a team of 300+• Optimised & reduced per learner cost (Payroll + Non-Payroll) by 40%; Reduced to 11% of revenue from 17%. (in Q4FY23) • Revamped delivery operations; resulted in 30% reduction in tickets & re-open rate. (in Q4FY23) • Unlocked Facebook Lead channel through webinars, contributing 5% revenue, with potential to grow 3X. (in Q4FY23)• Started & Scaled Referral channel contributing to 25% of the revenue. (in Q3FY22)• Started & Scaled Repeat channel contributing to 10% of the revenue. (in Q1FY22)• Redesigned Sales training and audit parameters in correlation with conversion, resulting in 35% higher revenue from new Admission Counsellors. (in Q4FY23)• Introduced sales tools like Coach Connect (C2P 17%), and Alumni Connect (C2P 24%) for better conversion. (in Q3FY23) Show less